Title: Case Study 1 Enhanced Customer Support Chatbots
Course: LLM_Prompt_Engineering_For_Developers > Section: Module 61: Case Study 1 Enhanced Customer Support Chatbots

Case Study 1: Enhanced Customer Support Chatbots

Background

A tech startup aimed to improve its customer support system by implementing an AI-driven chatbot. The goal was to reduce response time and handle a higher volume of inquiries.

Implementation

- Prompt Design: The developers crafted specific prompts that shaped the chatbot’s responses. Examples included:
  - General Inquiries: “What are the primary features of our product?”
  - Technical Issues: “If a user reports an error, guide them through the troubleshooting steps.”
- User Feedback Integration: The team continuously refined prompts based on user interactions to ensure the chatbot was providing relevant and helpful information.

Results

- Increased Efficiency: Response times decreased by 40%, allowing human agents to focus on more complex issues.
- Customer Satisfaction: Surveys showed a 30% increase in customer satisfaction scores post-implementation.

Case Study 2: Automated Code Review Tool